This may be due to 1 of 4 possible reasons.

1. Your credit card company does not allow you to make online purchases. You may have to call your credit card company to see if they can lift this restriction on your card.
2. Your credit card company does not allow you to use your card for foreign transactions. Our main payment bank through our merchant processor is in Canada so if your card is a valid in the USA only card, it may not work. Usually, cards that are valid in the USA only, will say so on the back. You may be able to release the block by calling the number on the back of your card to ask them to temporarily remove the restriction so you can order. Another way around this problem is by using Paypal to process the transaction as a guest. As a guest, you do not need to sign up for a Paypal account to use Paypal to process your credit card. This solution may work for some Prepaid credit cards.
3. You are using a Check Debit card or Prepaid Credit card that has just enough funds for the transaction but not enough funds for additional service charges the credit card company is charging you. All prepaid credit cards and some debit cards charge a user fee per transaction. If your order was $100 with shipping included and you had exactly $100 in the card, it may be that is not enough to cover the user fees of the card. For example, if the purchase was $100 and if the transaction fee was 2.5%, then you would need $102.50 dollars on the card in order to pay for the transaction.
4. Your Prepaid Credit Card is a temporary card. Some Prepaid Credit Card providers will issue you a temporary card at the store you bought it from and then mail you the official card a week later. From our experience, usually the temporary card will not work for online payments, while the official one they mail you, will work.

Yes but not all prepaid credit cards will work for online transactions. Also, not all will work if it is a foreign transaction, since our payment processing bank is in Canada, if you are in the USA or any other country other than Canada, your prepaid credit card company may treat the transaction as foreign. There are Prepaid credit cards that will work for online transactions and are international. Two well known ones are the Green Dot Prepaid credit card and the Paypal Prepaid Mastercard. Please note that for the Green Dot, the temporary one they give you may not be used for online transactions, however the actual one they issue you will work.

Canada
3871 North Fraser Way, Unit 2
Burnaby BC V5G5J6
Canada

USA
1582 Gulf Road #661
Point Roberts WA 98281
USA

Our 2nd store at 113-13980 Maycrest Way in Richmond BC

Interior of our store

Our first store on Vickers Way, back in 2011!

If you live in the USA, there is no import taxes on orders less than $800 USD. If you live in Canada, there is HST. If you live in BC, there is 12% HST. If you live internationally (UK, Europe, Asia, Southeast Asia, etc..) there are no taxes charged leaving Canada, however, be sure to check your own countries importation rules and customs taxes to see if there may be some taxes incurred by your government.

Counterfeit Hildbrandt Machines: There are suppliers selling fake Hildbrandt machines. You can identify them by their thinner frames and lack of a model designation on the frame base. Only Hildbrandt machines come with a codified production series number. If you think you may have purchased a counterfeit Hildbrandt, email us with the productions series number and we’ll be able to tell you if its real or not. All Hildbrandt machines 2007 and after have their frames etched with the Hildbrandt brandname on the face side of the frame and the model name etched on the base of the frame. All Hildbrandt machines 2007 and after come with codified warranty certificates. All pre 2007 Hildbrandt machines will only have the Hildbrandt brandname etched on the face side of the frame. There are about 400 Hildbrandt machines that were sold in 2005 that don’t have any markings at all. All 2013 and current Hildbrandt machines utilize a 22uf capacitor and either a 50WV or 63WV, this will be printed on the side of the capacitor. If you think you have a fake Hildbrandt machine, please note where you purchased this machine and contact us at support@tattoomachineequipment.com

Inkstar is the entry-level brand of Hildbrandt. Although the equipment are not made in Canada, we have incorporated our design, technical expertise and quality control to make a great imported product. Compared to similarly priced imports, Inkstar machines are capable of needing less voltage to run while able to push small to medium and even some of the bigger mag needle groups most imports can barely wiggle.

If you live in the USA we ship via USPS or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

If you live in Canada, we ship via Canada Post or UPS, the shipping times provided at checkout are the average shipping times to your area, please note that these shipping times do not include warehouse handling time, which may be 1-2 business days depending on what you are ordering.

If you live in Europe, Asia, Australia, New Zealand, South America it will take 5-9 business days from the date your payment clears for tattoo kits, 7-12 business days for parts, supplies, inks, permanent makeup kits and tattoo machines.

You will receive a tracking email within 24 hours of shipping, please note it may take 24 hours for us to process your order. If you do not receive this email, please check your spam folder as the email sometimes gets blocked by email filters.

TATTOO MACHINE/EQUIPMENT WARRANTY POLICY

• Items designated as Equipment will include: foot switches, power supplies, battery packs, autoclaves and anodizers.
• Customers have (48) hours after receipt to evaluate machine for irregularities. If any irregularity is found, a replacement will be provided once the original machine is returned. After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.
• If you are experiencing issues with your machine, and the machine is within the warrantied time, please follow these steps:
• Email support@tattoomachineequipment.com describing the issues you are experiencing with the machine. Please include the invoice number, if you do not have your invoice number, please provide the email address or Name associated with the account.
• We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists.
• We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter.

Please email us with the pictures of your work. Include your name, comments, inspirations, contact information and your shop name. After our review, a profile will be created for you on our website and your pictures will be uploaded the next time we update.